Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions

Shipping & Delivery

All orders are shipped/mailed with Australia Post according to the best rate/time as determined by our computers based on package weight and destination. Overseas orders are mailed via Airmail at Australia Post.

Average delivery time for international deliveries is 5  - 15 working days depending on the time of year, the method of postage and Customs clearance times which can take up to a month for some countries. If you are awaiting a shipment you believe is delayed then please contact us and we will do everything possible to assist.

Average delivery time within Australia is 3 - 5 working days but it can take up to 10 working days for delivery.
(purchases paid by cheque or money order will be dispatched upon funds clearance)

We cannot accept responsibility for delays in delivery due to unforeseen circumstances.

Privacy & Security

Amazing Oz understands that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Amazing Oz, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Amazing Oz Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Amazing Oz. Here are the types of information we gather.

Information You Give Us:
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you. Automatic Information: We receive and store certain types of information whenever you interact with our website. E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

Does Amazing Oz Share the Information It Receives?
NO! We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

Which Information Can I Access?
Amazing Oz gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of Use, Notices, and Revisions
If you choose to visit Amazing Oz, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description via email to admin@amazingoz.com and we will try to resolve it. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Amazing Oz. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

Questions
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by email at:  admin@amazingoz.com

Returns & Replacements

Amazing Oz wants you to be completely satisfied with your purchase. We understand that by making a purchase off a website without actually seeing and touching the item, you are trusting us to meet your expectations. In order to reduce your concerns, we offer a money back guarantee on all our products. If you are not satisfied with your goods you should contact us within 3 days of delivery. If we can't satisfy your complaint through other means, you may return the item(s) to us and, after the goods have been inspected, we will provide a full refund of the purchase price of the item(s) (no outbound or return shipping refunds, sorry). The item(s) must not have any visible signs of use or wear, and must not be damaged. Your refund will be via PayPal account or bank account. While great care is taken to properly package, protect and ship your order, no responsibility is taken for lost or damaged goods.

Ordering

Please note your order number will be stated on your order confirmation form. An order confirmation form will be automatically emailed to you once your order has been submitted.
Please ensure your payment is sent within 7 days or your order will be cancelled.

Payment, Pricing & Promotions

Please Note:
All customers will be charged USD.
AUD can be displayed on the website although it is for display/price comparison purposes only.
Australian customers who wish to pay in AUD please contact us for relevant payment details.

We reserve the rights

• To change this privacy policy at any time; a modified policy will be posted on this site and become effective upon posting.
• To cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
• That all orders are subject to availability of stock.
• To take reasonable steps to verify that the order and credit details are bona-fide.